Shipping Policy

Shipping Limitations

Certain products may not be available for delivery in some regions due to:

  • Carrier restrictions

  • Package size limitations

  • Country-specific shipping regulations

If your shipping address cannot be serviced, we will contact you as soon as possible to offer an alternative solution or provide a full refund if shipment cannot be completed.

Customs Duties & Import Taxes

For international shipments, your order may be subject to customs duties, import taxes, or additional local fees once it arrives in your country.

These charges are determined by local customs authorities and are not included in the product price or shipping cost.

Customers are responsible for paying any applicable customs fees required for delivery.

We recommend checking your country’s import regulations before placing an order.

Delivery Support

Delayed Deliveries

If your order has not arrived within the estimated delivery window:

  • Check your tracking information for updates

  • Confirm that the shipping address provided during checkout is correct

  • Contact our customer support team for further assistance

Our team will gladly help investigate the situation with the shipping carrier.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery.

When submitting a request, please include:

  • Your order number

  • Photos of the packaging and product condition

  • A brief description of the issue

We will work with the shipping provider to resolve the situation and provide an appropriate solution.

Contact Information

If you have questions regarding shipping, delivery times, or tracking, please contact us.

Company Name
HILLY FASHION COMPANY LIMITED

Address
23-27 Kung Yip Street
Flat D, 18/F, Mei Luen Industrial Bldg
Kwai Chung, New Territories
Hong Kong

📞 Phone: +852 2429 9018
📧 Email: service@wooflair.com