Privacy Policy

1. Information We Collect

To operate our website and provide our services effectively, we collect certain types of information.

Personal Information

You may provide personal information when you interact with our website in the following ways:

  • Creating a customer account

  • Placing an order

  • Contacting our customer support team

  • Subscribing to newsletters or promotional offers

The information collected may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related details

  • Order and purchase history

This information allows us to process your purchases and communicate with you effectively.

Technical & Usage Information

When you browse our website, certain information may be collected automatically. This helps us understand how visitors interact with our Site and allows us to improve performance.

This may include:

  • IP address

  • Device type and operating system

  • Browser type

  • Pages visited and time spent on the website

  • Referring website or search source

These insights help us improve the usability and functionality of our website.

2. How We Use Your Information

The information we collect may be used for several purposes, including:

  • Processing and delivering your orders

  • Providing customer service and responding to inquiries

  • Managing payments and refunds

  • Improving our products and website experience

  • Sending promotional emails if you have chosen to receive them

  • Detecting fraud and ensuring platform security

  • Complying with applicable legal requirements

We do not sell your personal information to unrelated third parties.

3. Cookies and Similar Technologies

Wooflair® uses cookies and similar tracking technologies to improve user experience and website functionality.

These technologies help us:

  • Remember your preferences

  • Analyze website traffic and user behavior

  • Provide relevant advertising and marketing content

You may manage cookie settings through your browser preferences. Please note that disabling cookies may limit certain website features.

4. Sharing of Information

In some situations, we may share limited personal information with trusted third parties in order to operate our business.

Service Providers

We work with professional service providers that help us deliver our services, including:

  • Payment processors

  • Shipping and logistics providers

  • Email and communication services

  • Website hosting providers

  • Analytics tools

These partners only receive the information necessary to perform their services.

Legal Requirements

We may disclose personal information when required by law or when necessary to:

  • Comply with legal obligations

  • Protect our legal rights

  • Prevent fraud or illegal activities

  • Ensure the safety of our customers and services

Outside of these situations, we do not share your information for unrelated third-party marketing.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to your personal data

  • Updating or correcting your information

  • Opting out of marketing communications

  • Requesting deletion of your data (subject to legal obligations)

If you would like to exercise any of these rights, please contact us using the information listed below.

6. Children’s Privacy

Wooflair® products are designed for pet owners and are intended to be purchased by adults.

We do not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected unintentionally, we will take steps to remove it promptly.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

If you access our website from outside Hong Kong, your information may be transferred to and processed in Hong Kong or other locations where our service providers operate.

By using our Site, you consent to this transfer of information in accordance with applicable data protection laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, or legal requirements.

When updates occur, the revised version will be posted on this page with an updated effective date. We encourage users to review this policy from time to time.

10. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Company Name
HILLY FASHION COMPANY LIMITED

Address
23-27 Kung Yip Street
Flat D, 18/F, Mei Luen Industrial Bldg
Kwai Chung, New Territories
Hong Kong

📞 Phone: +852 2429 9018
📧 Email: service@wooflair.com